Privacy Policy

Please read this privacy policy (“Policy”) carefully before accessing, browsing, registering on, subscribing to, or otherwise using the Deeepr.ai website, platform, dashboards, tools, bots, content, alerts, communications, and related services, including all sub-domains, mobile-optimised interfaces, APIs, features, and modules made available by or on behalf of Deeepr.ai (collectively, the “Platform”). This Policy outlines how the Company collects, stores, uses, processes, discloses, transfers, retains, and otherwise handles information relating to users of the Platform.

This Policy applies to all users of the Platform, including visitors, registered users, subscribers, and any other person accessing or using the Platform in any manner (collectively, “Users”, “you”, or “your”). By accessing or using the Platform, providing your information, or otherwise signalling your agreement where such option is made available, you consent to the practices described in this Policy together with the Terms of Use and any other policies incorporated therein.

If you do not agree with this Policy in its entirety, you must immediately discontinue access to and use of the Platform.

For the purposes of this Policy:

• “Personal Information” means information that identifies a User, including but not limited to first and last name, email address, phone number, identification details, location, profile details, photographs, account-related information, or any other information voluntarily submitted by you through the Platform.
• “Sensitive Personal Information” includes passwords, financial information (excluding truncated payment details where applicable), health-related information, official identifiers, biometric data, account credentials, and any other category of information classified as sensitive under applicable data protection laws.
• “Usage Information” means technical, behavioural, and analytical information collected automatically through your interaction with the Platform, including browser information, device identifiers, operating system, access logs, timestamps, referral URLs, interaction data, and similar technical information.

The Company may collect Personal Information and non-personal information from you in connection with your access to or use of the Platform. The categories of information collected may include:

• Registration Information: including your name, email address, mobile number, account credentials, and profile-related information submitted during registration or while using the Platform;
• Subscription and Billing Information: including transaction records, billing details, invoices, subscription status, and payment-related metadata processed through authorised third-party payment processors;
• Usage Information: including browser details, IP address, operating system, device identifiers, access logs, interaction behaviour, referral data, session data, and analytical information;
• Communications and Support Information: including messages, emails, prompts, support requests, grievance submissions, chat interactions, and feedback submitted by you;
• Cookies and Tracking Information: including cookies, pixels, tags, local storage objects, SDKs, and similar technologies used for authentication, analytics, security, and operational purposes.

You acknowledge that certain information may be collected automatically through your use of the Platform, while other information may be voluntarily submitted by you.

• The Platform may use cookies and similar technologies for authentication, analytics, functionality, customisation, operational continuity, fraud prevention, and performance-related purposes.
• You may modify your browser settings to reject, disable, or remove cookies. However, certain portions or functionalities of the Platform may not function properly if cookies are disabled.

The Company may collect, use, process, disclose, transfer, or otherwise handle your information for lawful business, operational, contractual, analytical, security, compliance, and platform-related purposes, including:

• to provide, operate, maintain, personalise, and improve the Platform and its services;
• to create, manage, authenticate, and administer user accounts and subscriptions;
• to process subscriptions, invoices, renewals, billing functions, and payment-related activities;
• to communicate with you regarding your account, subscriptions, technical notices, security alerts, legal notices, support requests, operational updates, and service-related communications;
• to monitor, analyse, audit, and improve Platform performance, reliability, functionality, and user experience;
• to detect, investigate, prevent, or address fraud, abuse, misuse, unauthorised access, unlawful conduct, technical incidents, or security threats;
• to develop, improve, optimise, test, maintain, or support internal systems, workflows, AI-assisted features, automated systems, analytics tools, or operational infrastructure;
• to comply with legal obligations, court orders, law enforcement requests, regulatory requirements, contractual obligations, or internal compliance requirements;
• to enforce the Terms of Use, this Policy, and other applicable policies or legal rights; and
• to conduct analytics, research, statistical analysis, and business intelligence activities using aggregated, anonymised, or de-identified information.

The Company does not sell your Personal Information in exchange for monetary consideration.

The Company may disclose, share, transfer, or make available your information to:

• service providers, infrastructure providers, analytics providers, payment processors, hosting providers, communication vendors, AI infrastructure providers, customer-support providers, and operational partners;
• affiliates, contractors, consultants, auditors, legal advisers, and professional advisers;
• government authorities, regulators, law enforcement agencies, courts, tribunals, or statutory bodies where required by law, legal process, or good-faith belief;
• third parties involved in mergers, acquisitions, restructuring, financing, insolvency proceedings, or business transfers; and
• other entities where disclosure is reasonably necessary to protect the rights, property, security, integrity, users, systems, or lawful interests of the Company or third parties.

• You may choose the information you provide to the Company, subject to operational requirements necessary for accessing or using the Platform.
• You may update, modify, or remove certain information through the options made available on the Platform, where applicable.
• You may opt out of certain promotional or marketing communications, subject to applicable law.
• You may reject or remove cookies through your browser settings, although certain Platform functionalities may be affected as a result.

Subject to applicable law and verification requirements, you may have certain rights in relation to your Personal Information, including the right to:

• obtain confirmation regarding the processing of your Personal Information;
• access your Personal Information;
• correct, update, or rectify inaccurate or incomplete information;
• request deletion, erasure, or restriction of certain Personal Information;
• withdraw consent where processing is based on consent;
• object to certain categories of processing where permitted under applicable law; and
• request portability of information where applicable.

The exercise of such rights may be subject to identity verification, legal limitations, operational requirements, technical feasibility, lawful retention obligations, and other applicable conditions. You can exercise the right to delete your account and associated data directly from your account settings.

• The Company implements commercially reasonable technical, organisational, administrative, and security measures intended to protect information against unauthorised access, disclosure, misuse, alteration, destruction, or loss.
• Access to information may be restricted to employees, contractors, affiliates, service providers, or authorised persons who reasonably require such access for operational, technical, legal, compliance, security, or support-related purposes.
• The Company may disclose information where required by law, court order, governmental request, regulatory process, law enforcement request, or where reasonably necessary to comply with applicable law or legal obligations; to protect and defend the rights, property, security, integrity, or lawful interests of the Company, users, or third parties; or to prevent, investigate, detect, or address fraud, misuse, unlawful conduct, unauthorised activity, or security incidents.

• The Platform may contain links to third-party websites, services, APIs, platforms, payment processors, communication providers, or external resources.
• Such third-party services may operate independently and may have separate privacy policies, terms, and operational practices.
• The Company does not control and shall not be responsible for the privacy, security, legality, availability, or practices of such third-party services.

• Your information may be stored, processed, transferred, accessed, or maintained in jurisdictions outside your country of residence, including India and other jurisdictions where the Company, its affiliates, vendors, infrastructure providers, or service providers operate.
• Certain processing activities, including analytics processing, communication infrastructure, hosting infrastructure, AI-assisted systems, or operational workflows, may involve third-party service providers located outside India.
• By accessing or using the Platform, you expressly consent to such cross-border transfer, storage, processing, and handling of your information, subject to applicable law.

• The Company may retain your information for as long as reasonably necessary for operational, contractual, legal, compliance, evidentiary, security, dispute-resolution, analytical, audit, or business purposes.
• The duration of retention may depend upon the nature of the information, applicable legal requirements, operational needs, dispute-resolution requirements, fraud-prevention needs, and legitimate business interests.
• Even after deletion requests, certain information may be retained where required by law, regulatory obligation, evidentiary necessity, fraud prevention, dispute resolution, platform integrity, or lawful recordkeeping requirements.
• The Company may anonymise or de-identify information such that it can no longer reasonably identify you.

• The Company reserves the right to amend, revise, modify, replace, or update this Policy at any time in its sole discretion.
• Any revised version may be published on the Platform together with an updated effective date.
• Your continued access to or use of the Platform following such modification shall constitute your acceptance of the revised Policy.

If you have any questions, grievances, complaints, concerns, or requests relating to this Policy or the handling of your information, you may contact:

Deeepr.ai
Email: info@deeepr.ai

• Depending on your jurisdiction of residence, you may be entitled to additional rights under applicable data-protection laws, including rights available under Indian law, the GDPR, UK GDPR, CCPA, or equivalent legislation.
• Such rights shall apply only to the extent legally applicable and enforceable.

If any provision of this Policy is held invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.